Frequently Asked Questions

We support businesses across Central Florida — Marion, Alachua, Lake, and Levy counties — with remote support throughout the region and on-site visits when needed. See our service area for city pages including Ocala and Gainesville.

Our managed IT services include help desk support, proactive monitoring, patch management, endpoint security, vendor coordination, and strategic planning. Most clients also bundle backup, Microsoft 365 administration, and on-site hours.

Critical issues are triaged immediately. Standard requests are typically handled within one business hour during support hours. Existing clients can sign in to the client portal for help desk tickets.

Every environment is different. Use our IT cost calculator for a ballpark monthly range, then request a formal quote on the pricing page or contact form after a brief assessment.

Yes. Our cybersecurity services cover MFA, EDR, security assessments, incident guidance, and compliance support for HIPAA and PCI. Start with the free security scorecard or SMB checklist.

Absolutely. We handle migrations, ongoing administration, security hardening, and user training for Microsoft 365 and hybrid cloud environments.

We often partner with internal IT as an extension of their team — covering after-hours support, projects, security tooling, or specialized expertise they do not have in-house.

Submit the contact form and we will create a tracked ticket in our system. You can also call (352) 577-9460. We respond quickly during business hours.

Sign in to your client portal for help desk tickets and account access. For emergencies, call (352) 577-9460 and follow the urgent support prompts.