Privacy Policy

Who we are

UCore Networks provides managed IT and related technology services to businesses in Central Florida. Our contact details:

• UCore Networks
• 400 N Tampa St Ste 1550 #299210, Tampa, FL 33602
• Email: [email protected]
• Phone: (352) 577-9460

Information we collect

Depending on how you use our website, we may collect the following:

• Contact and lead information — name, email address, phone number, company name, location, service interest, and message content when you submit our contact form or request follow-up from our tools.
• Calculator and tool inputs — information you enter into the IT cost calculator, cybersecurity scorecard, checklist download forms, and similar tools (for example, employee count, industry, and estimated IT spend). For the IT cost calculator, we store your inputs and results with your contact details when you request your estimate.
• Support and client information — if you are an existing client, information submitted through our support intake, client portal, or service desk may be processed in our business systems (including our PSA/ticketing platform).
• Technical and usage information — IP address, browser type, device information, pages visited, referring URL, and similar data collected automatically through server logs and standard website security tools.

We do not intentionally collect sensitive personal information through our marketing website unless you choose to include it in a message.

How we use information

We use personal information to:

• Respond to inquiries and provide quotes or consultations
• Create and manage support tickets and client records
• Deliver requested resources (such as checklist downloads or calculator reports)
• Operate, secure, and improve our website and services
• Comply with legal obligations and enforce our agreements

Legal bases (where applicable)

For visitors in jurisdictions that require a legal basis, we process personal information based on your consent (for example, when you submit a form), our legitimate interests in operating and marketing our business, and/or steps taken at your request before entering into a service agreement.

How we share information

We do not sell your personal information. We may share information only as needed to run our business, including with:

• Service providers that host our website, email, ticketing/PSA, client portal, or backup systems
• Professional advisors (such as attorneys or accountants) when required
• Law enforcement or regulators when required by law or to protect rights and safety

Client portal and billing functions may be provided through separate systems hosted at https://billing.ucorenetworks.com. Use of those systems is subject to their own terms and access controls.

Data retention

We retain information for as long as needed to respond to inquiries, provide services, maintain business records, and comply with legal obligations. Marketing leads and form submissions are retained according to our internal record-keeping practices unless you ask us to delete information that we are not required to keep.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including HTTPS encryption on our website, access controls, and secure handling of credentials and API integrations. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Cookies and similar technologies

Our website may use essential cookies or local storage for basic functionality (for example, gated checklist downloads or form security). We may also use third-party content delivery networks to load fonts, scripts, or styles. You can control cookies through your browser settings.

Your choices and rights

You may request access to, correction of, or deletion of personal information we hold about you, subject to legal and contractual limitations. To make a request, contact us using the details below. We may need to verify your identity before fulfilling a request.

Children's privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the most recent revision. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

Contact us

Questions about this Privacy Policy or our data practices? Email [email protected] or call (352) 577-9460.